Handling your own caravan park can get overwhelming, as you have to find ways to make your guests keep coming back. The real secret to providing your guests with a memorable experience in your caravan park is to make them feel comfortable.
Once you have bought the management rights for sale in New South Wales with the assistance of an agency like Resort brokers Australia, you can focus on customising your customer service.
Upgrade Your Guests
Most guests commonly reach your park after driving for hours or a whole day. They will be exhausted, frustrated from traffic and have little patience for the disobeying kids. Be the highlight of their day by upgrading them for free.
The rate of upgrading someone is minimal; you just need to modify admin work. In return, you will get happy and possibly returning customers, as well as, positive recommendations. This is a brilliant tactic to market your business and ensure that you receive splendid reviews on websites, such as Google Review or TripAdvisor.
Welcome them with Handwritten Notes
In a time where practically everything is turning more impersonal and digital, leaving your guests a handwritten note will be a refreshing statement. They will feel all warm inside and would surely appreciate your gesture. You do not really have to write an essay or a witty line, you just have to tailor it to each guest staying at the site or room.
For instance, congratulate your guests who are coming there for their anniversary and provide them warm wishes. If someone is staying there for their birthday, leave a little surprise in the room.
Add Local Touches
Keep in mind that your guests do not want a typical looking caravan park. Take business travellers as an example, they only get to stay there for a few hours and will be grateful for the local touches. Try welcoming them with native flowers, have tourist guides lead them to the best spots and place unique furnishings in the room. These might be small touches, but it will mean a lot to your guest’s impression.
You basically have to add anything that might make guests come back, but remember to keep adding new features to keep the excitement running. By customising your caravan park, you will stand out from the rest of the competitors and stand out in your guests’ hearts.